![]() Some have email and phone support, and a few vendors also provide detailed, accessible tutorials and videos on their websites. Most of the companies behind them also offer some form of tech support, largely through online knowledge bases and forums. Most of the models we tested come with two-year warranties. Warranty and support: Lack of customer support is one of the most common complaints in Amazon reviews of NAS devices.Hot-swappable drive bays: Hot-swappable drive bays are necessary so you don’t have to shut down the NAS to replace a failed drive or increase capacity.Third-party application support: If you want to add features or services to your NAS, you need to do that with third-party software-including media center software, web-server software, analytics, and more-so support from third parties is key.It’s also nice to have a USB port on the front of the NAS with a quick-copy function so you can copy the contents of a USB drive to or from your NAS without fussing around with software. If you plan on doing that on your own instead of with a cloud service, you’ll need your NAS to have a USB port so you can back everything up to an external drive. You should have two copies of every backup. At least two USB ports: Between backups, dongles, and other accessories, it’s nice to have at least two USB ports on a NAS.It’s better if the device can also send you an email or text message. Drive-failure notifications: A NAS should at the very least notify you with beeps and status lights if a drive fails.Music streaming should work via DLNA and iTunes without a complicated setup process. You can do this using software from the manufacturer or third-party programs like Plex. Media-streaming capabilities: Most NAS boxes can stream videos and music to various devices in your home.And a NAS should offer a Dropbox-like file-syncing service so you can sync files across computers. It should also allow you to back up easily to a cloud storage service like Amazon Glacier or Backblaze. ![]()
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